Intravacc goes for five nines with SLTN Telecom

In a world where continuity and accessibility are critical, technology plays an indispensable role. For Dutch Intravacc, reliable communication is an absolute requirement. Not only is it important that telephony always works, but also that the security and management of these systems are top notch. Together with SLTN, Intravacc has found a solution that meets the highest standards.

Always be accessible

Intravacc is a vaccine development company. Several types of vaccines are being developed at Intravacc. When the research phase is complete, the final product is forwarded to various manufacturers to be produced. Communication is very important in vaccine development. Telephony should always work and lab staff should always be available. “So we were looking for a solution with a backup in case of an outage,” tell Adis Canic, IT Manager at Intravacc. “There had to be a piece of redundancy and a management needed and security we wanted to scale up. Together with SLTN Telecom, we found a good solution for that.”

SLTN Telecom

“We have been partners with SLTN for many years; they take care of everything in the field of IT. We are very satisfied with the cooperation. The value for money is very good and so is the communication. The speed with which incidents are resolved is very important to us. SLTN really listens to Intravacc. So when we faced a challenge with our telephony, it was a logical step to talk to SLTN Telecom.”

Teams integration with UNIVERGE BLUE

“At SLTN Telecom, like SLTN, we have a ‘multi vendor’ policy,” adds Carlo van Vliet, Solution Sales at SLTN Telecom. “We looked at the challenges Adis faced at Intravacc and saw which solution best fit them. Intravacc was already working with Microsoft Teams, so it was a logical step to make sure they could make good, quality calls with it. Security was important here, so we chose to make an integration using UNIVERGE BLUE. Meanwhile, Intravacc has been using this for more than six months without any problems.

Completely unburdened

Adis: “We now have much more peace of mind and a piece of security. We feel that we are well taken care of. I find that very important in the IT field and it is also very important for Intravacc. If something happens in the lab, for example, there is a spill, all the doors are locked. Then the telephony has to work and I have 100% confidence that the solution we have now will always work.”

Five nines

Carlo: “That trust is very important to us. We take care of everything for Intravacc, which is called Managed Services. We make sure that UNIVERGE BLUE always continues to function technically. This also allows SLTN to guarantee those five nines (99.999 percent uptime). Functional management is performed by Intravacc by the Adis team itself. This gives it a lot of flexibility, because they can quickly answer questions from the organization itself. But as soon as there are emergencies, Intravacc can always fall back on us.”