In a world where continuity and accessibility are crucial, technology plays an indispensable role. Reliable communication is an absolute requirement for the Dutch Intravacc. It is not only important that the telephony always works, but also that the security and management of these systems need to be top level. Together with SLTN, Intravacc has found a solution that meets the highest requirements.

Always be available

 Intravacc is a company involved in developing vaccines. Various types of vaccines are being developed at Intravacc. When the research phase is completed, the final product is sent to different manufacturers for production. Communication is very important when developing vaccines. Telephony must always work and lab employees must always be available. “So we were looking for a solution with a backup in the event of a calamity,” says Adis Canic, IT Manager at Intravacc. “There had to be some redundancy and management on top op scaling up security. Together with SLTN Telecom we have found a great solution.”

SLTN Telecom

 “We have been a partner of SLTN for years and SLTN takes care of everything in the field of IT. We are very satisfied with the partnership we have. The price-quality ratio is very good and so is the communication. The speed with which incidents are resolved is very important to us. SLTN is really an open ear for Intravacc. When we were faced with a challenge with our telephony, it was a logical step to talk to SLTN Telecom.”

Teams integration with UNIVERGE BLUE

 “At SLTN Telecom, just like SLTN, we have a ‘multi vendor’ policy,” adds Carlo van Vliet, Solution Sales at SLTN Telecom. “We looked at the challenges that Adis encountered at Intravacc and looked at which solution would fit best. Intravacc already worked with Microsoft Teams and so it was a logical step to ensure that they could make calls with it in a good, high-quality way. Security was important and so we chose to create an integration with the help of UNIVERGE BLUE. Intravacc has now been using this without any problems for more than six months. Intravacc has now been using this without any problems for over six months. 

Carefree

 Adis: “We now have much more peace and some certainty. We have the feeling that we are well taken care of. I think that is very important in the IT field and it is also very important for Intravacc. To give an example, if something happens in the lab, for example a ‘spill’, all doors are locked. Then the telephony must work and I have 100% confidence that the solution we have now will always continue to work.”

 Five nines

 Carlo: “That trust is very important. We take care of everything for Intravacc, by means of  Managed Services. We ensure that UNIVERGE BLUE always continues to function technically. This means SLTN can also guarantee those five nines (99.999 percent uptime). At Intravacc, the functional management is carried out by the Adis team itself. This gives them a lot of flexibility, because they can quickly answer questions from the organization themselves. But as soon as calamities arise, Intravacc can always fall back on us.”