Cases

SLTN is the trusted partner of organisations in a variety of sectors. Want to know how we help them tackle the challenges of their sector with a tailored solution? Read our customer case studies.

SLTN makes complex business simple with Ask HR

Feb 24, 2025

At SLTN, we believe in simplifying complexities. With solutions that perfectly fit your needs, we make everyday work a lot easier. A perfect example of this approach is. Ask HR, an accessible and innovative service that gives employees quick and easy answers to all their HR questions. From personal development to policies and processes: Ask HR provides clarity, support and convenience so you can focus on what really matters.

Ask HR: your virtual HR assistant

Yrjan Dommerholt, senior HR Business Partner at SLTN; Ask HR is our virtual HR assistant, which we named Sophie. Sophie was designed to be approachable and user-friendly, which has increased the adoption of Ask HR within our company. With over 600 employees at SLTN, there are naturally many questions on the minds of our colleagues. Whether it’s personal situations, such as vacations, a wedding or the birth of a child, or numerical questions about salary or lease amounts – Sophie provides 24/7 support. Employees get their questions answered anytime, anywhere via this chatbot.

Technological innovation behind Ask HR

Mark Pieplenbosch, Manager of Portfolio & Innovation Professional Services and Practice Lead of Business & AI Services; Ask HR is built on an advanced AI platform that enables various applications, including chatbots. The special feature of Ask HR is that it provides access to all relevant HR systems through a single system. The platform integrates seamlessly with existing resources, such as our employee terms and conditions on SharePoint. Unlike public AI solutions, Ask HR offers a secure environment.

The data of SLTN and our employees are not used to further train the AI, so the privacy of our colleagues is fully guaranteed.

Benefits for HR and employees.

Ask HR offers benefits for both HR and our employees. On HR’s side, it allows the HR team to spend more time and energy on strategic decisions for the coming years. On the other hand, employees can put their questions to HR 24/7. After getting the necessary information, they can decide for themselves whether they want to talk further with someone from HR. The first step is then already taken: employees are helped with their answers.

How Ask HR came about

Ask HR was born out of our search within SLTN AI Services for ways to apply innovation. We ran several proof of concepts with various technologies and eventually partnered with IBM. The updated IBM Watsonx platform turned out to be excellent for applications such as the Ask HR chatbot. With Ask HR, we are taking an important step in the digitization of HR processes. It combines technological innovation with human needs, allowing us to grow together and focus on what really matters.

At SLTN, we make complex things simple – and Ask HR is the perfect example.